# Shipping Policy
Thank you for shopping with Thread & Hues!
## Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
## Shipping Rates & Delivery Estimates
Shipping charges will be calculated and displayed at checkout.
Estimated delivery time after dispatch: **7–21 business days** for all destinations.
## Shipment Tracking
Once your order ships, a tracking number with tracking link will be sent to your email. You can track your package through the provided link.
## Shipping Address
Please ensure your shipping address is complete and accurate before checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
## Customs & Duties
For international orders, import duties, taxes and related customs fees may be charged once the package arrives at your country. These fees are the responsibility of the customer and are not covered by our store. Please check your local customs rules before placing an order.
## Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our support team with your order number and photos of damaged items within 3 business days after delivery. We will assist you to resolve the issue.
## Contact Us
If you have any questions about shipping, please reach out to us at support@threadandhues.com.